Email Whitelist Instructions

Since your ISP probably uses some type of spam filter, we ask that you add us to your trusted list of senders, contacts or address book (also known as whitelisting).

If you do not see an email from Haru in your inbox, it may have been sent to your spam folder due to the overzealous filtering by ISPs. Please go to your spam folder, open it and mark it as "not spam."

Click the link to your ISP or email client to whitelist from Haru.

ISPs AOL, AOL WebMail, Yahoo, Hotmail Live, Windows Live and MSN, Gmail, Earthlink, AT&T, Comcast

Email Clients: Outlook 2003 (or higher), Apple Mail, Mozilla Thunderbird, Blackberrys,

Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro PC-Cillin, Cloudmark SpamNet, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SpamFighter, ChoiceMail, SpamButcher, Spameater Pro Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other providers:

If you use Spam Arrest or another challenge response spam filter, please whitelist Haru.

AOL back to top

To ensure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

Step 1: Click on the Addresses tab in the upper right corner of the Mailbox window.

Step 2: Click the New dropdown menu and select New Contact.

Step 3: Type the email address access@rewards.harusushi-news.com in the Screen Name field and click the Save button.


AOL WebMail back to top

If using AOL WebMail replying to an email from Haru will also work.

Once you reply, an email from that domain will be delivered straight to your Inbox.

Yahoo! Mail back to top

Step 1: Click on the Address dropdown menu located in the upper left corner of the mail screen.

Step 2: Select Add Contact from the address dropdown menu.

Step 3: Type the Email Address access@rewards.harusushi-news.com and click on Save Contact.

Hotmail Live, Windows Live and MSN back to top

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do the following:

Step 1: Click on the Contacts tab from the mail screen.

Step 2: Click on the Safe List link on the left toolbar.

Step 3: Insert the Email Address access@rewards.harusushi-news.com and click the Add button.

Gmail back to top

To ensure email gets delivered to your inbox, you must add the email address access@rewards.harusushi-news.com to your contacts list.

Step 1: Click on a Message from access@rewards.harusushi-news.com . Please note this may be in your spam folder.

Step 2: Click on More Options in the upper right hand corner of the message.

Step 3: Click on Add Sender to Contacts List in the header of the email.

Step 4: A confirmation message will be displayed above the email.

Outlook 2003 (or higher) back to top

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all emails to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or on your "Safe Sender" list, images within the emails they send you will not display.

Step 1: Highlight a message from access@rewards.harusushi-news.com .

Step 2: From the Actions tab, Select the Junk E-Mail option and then select the Add Sender to Safe Senders List option.

Step 3: Click on OK from the popup window.


Apple Mail back to top

There are two ways to ensure email gets delivered to your Apple Mail inbox. The first option requires that you add Haru to the your Mac OS X Address Book, as follows:

  1. Go to menu bar of Mac OS X Mail and Select Mail | Preferences from the menu.
  2. Go to the Junk Mail category.
  3. Ensure that Sender of message is in my Address Book is checked under The following types of messages are exempt from junk mail filtering:.
  4. Check Sender of message is in my Previous Recipients as well.
  5. Close the preferences window.
  6. Then add access@rewards.harusushi-news.com to your Mac OS X Address Book.


You also have the option of simply adding (access@rewards.harusushi-news.com ) to your Mac OS X Address Book from an existing message:
  1. Open a message from access@rewards.harusushi-news.com
  2. Press Command-Shift-Y.
  3. In Mail 1, press Command-Y.
  4. This adds the sender's email address (together with their name, if one appears in the From: line) to the address book without asking any questions.


Earthlink back to top If you are not receiving email at Earthlink, there are three actions you can take.

Step 1: From the mail screen click on the Address Book link located on the left toolbar.

Step 2: Click on Add on the address book screen.

Step 3: Type the Email Address access@rewards.harusushi-news.com and click Save.

AT&T back to top

  1. Open an email message from access@rewards.harusushi-news.com
  2. Click on the "Save Address" link (below) next to the "From Address".
  3. Check the "Add to Contacts" box (below) and click "Save".
Comcast back to top
  1. Click on the [Save Address] link at the top of this message (it is next to From Address).
  2. For the field titled First Name, please enter Haru.
  3. Then click Save Entry and you're all done.
Blackberrys back to top
  1. Scroll up to the message header.
  2. Get to the field where their name is listed, click the Berry button and then click Show Address.
  3. Select and copy that access@rewards.harusushi-news.com to the clipboard.
  4. Go into Address Book and find the user.
  5. Select Save.
  6. Click to edit it, and then click the Berry button to add another email address.
  7. Paste it in and click Save.
Mozilla Thunderbird back to top
  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the "From" address, access@rewards.harusushi-news.com into the email dialogue box.
  5. Click OK.
Norton AntiSpam back to top

  1. Start up Norton AntiSpam.
  2. Click the Status & Settings tab.
  3. Click AntiSpam.
  4. Click Configure.
  5. Click Allowed List tab.
  6. Click Add button.
  7. In the 'Email Address' box, enter access@rewards.harusushi-news.com .
  8. Click OK.
Trend Micro back to top If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders
  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength
  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.
McAfee Spamkiller back to top
  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a Friend.
  3. Make sure All Users at a domain is selected under Friend type.
  4. Type the domain name you want to whitelist under Address.
  5. To whitelist all our newsletters, type access@rewards.harusushi-news.com .
  6. Optionally, enter Haru to help you recognize the domain under Name.
  7. Click OK.
  8. Click OK.
Barracuda Networks back to top The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders
  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from Haru and the sender email address access@rewards.harusushi-news.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains
  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter access@rewards.harusushi-news.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
  4. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address "access@rewards.harusushi-news.com ". Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.
Cloudmark SpamNet back to top
  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: access@rewards.harusushi-news.com
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.
Mailblocks back to top
  1. Click the Addresses tab.
  2. Click New.
  3. Type: access@rewards.harusushi-news.com
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other Options.
  6. Click Submit.
  7. Click OK.
MailShield back to top
  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: access@rewards.harusushi-news.com
  4. Click OK.
MailWasher back to top
  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type: access@rewards.harusushi-news.com
  5. Click OK.
Oddpost back to top
  1. Check your 'Probably Spam' folder.
  2. "If access@rewards.harusushi-news.com was filtered out - Select it."
  3. Click the 'Move to Inbox and Mark as Not Spam' button.
SpamAssassin back to top
  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from access@rewards.harusushi-news.com
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
SPAMfighter back to top Highlight the email from Haru with the email address access@rewards.harusushi-news.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address access@rewards.harusushi-news.com or the whole domain.

To ensure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options".
  3. Then "Filter settings".
  4. Then "Blacklists & Whitelists".
  5. Then "Whitelist email address".
  6. Then "Import".
  7. Select your 'Address Book' and click on "Check all".
  8. Click "Add".
  9. Click "Apply".
If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. Click More" in the SPAMfighter toolbar.
  2. Then "Options".
  3. Then "Filter settings".
  4. Then "Blacklists & Whitelists".
ChoiceMail back to top
  1. Open ChoiceMail.
  2. Click on the Senders tab.
  3. Choose "Approve another Sender".
  4. Type in the sender email address access@rewards.harusushi-news.com
  5. Click on OK.
SpamButcher back to top
  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under 'Known Good Senders and Recipients'.
  4. Type: access@rewards.harusushi-news.com
  5. Click OK.
  6. Click OK.
Spameater Pro back to top
  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: access@rewards.harusushi-news.com under Address.
  5. Choose 'Full Email Address' under Address Type.
  6. Select Email Domain.
  7. Click OK.
Spam Inspector back to top
  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under 'Add a New Friend'.
  4. Type: access@rewards.harusushi-news.com
  5. Click the >> button.
  6. Click Close.
Spam Interceptor back to top
  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address: access@rewards.harusushi-news.com
  3. Click Add.
SpamPal back to top
  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type: access@rewards.harusushi-news.com
  4. Click Add.
Spam Sleuth back to top
  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Ensure sure Active is checked.
  4. Type: access@rewards.harusushi-news.com on a line by itself in the entry field.
  5. Click OK.
Other Spam Filters Not List Above.... back to top If Haru is being filtered, try adding access@rewards.harusushi-news.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist access@rewards.harusushi-news.com